Patient Information

Our answers to frequently asked questions about Sunraysia Medical Centre 

Please ring 5062 4050 for an appointment or use our online booking system (link). Every effort will be made to accommodate your preferred time and GP. If your appointment is urgent please let the receptionist know and we will schedule a review by the doctor. The practice can become busy and it can be difficult to offer appointments exactly when patients would like them. Thank you for your understanding.

Longer consultation times are available, so please ask our receptionist if you require some extra time.

All appointments from 1pm on Saturday are booked on the day and allocated for emergency appointments.

These are available for residents of some of the local nursing homes. Simply ask at reception or speak to your GP.

If you are unable to attend your appointment, please let us know in a reasonable time frame so someone else can be offered your appointment time.

Lack of reasonable notice may result in a non-attendance fee being charged.

Nobody likes to be kept waiting or to keep others waiting needlessly. We are constantly aware of this and try our best to keep to appointment schedules. However, the nature of medical practice means that there will be times we run behind due to unforeseen circumstances. If you are worried, please call us ahead of time to check how your doctor is running.

You can minimise wait times by booking an appointment earlier in the morning or ask to be seen at the doctor’s first available appointment after lunch.

We are a mixed billing medical centre. This means that patients with healthcare, pension or DVA card will be bulk billed, as will patients under sixteen.

All other patients will be privately billed.

To maintain provision of high quality care and in line with increase in the cost of medical equipments and services, from 1st of July 2019 our standard consultation, long consultation and extended consultation fees will change.

ConsultationPrivate FeeMedicare Rebate
Standard consultation (20 mins <)$65.00$38.20
Long consultation (20 – 40 mins)$110.00$73.95
Extended Consultation ( >40 mins)$150.00$108.85

Healthcare card holders, pensioners, DVA card holders and children under 16 are bulk billed.

Please pay at the time of your appointment.

We’re at 49 Indi Avenue, Red Cliffs. There is plenty of parking available, including disabled parking.

My Health Record is a digital health record that can keep your important health information like any allergies, medical conditions, treatments and medicines all in one place online.

Having a My Health Record can help you and your clinicians better manage your care over time. When you’re being seen and treated by different healthcare providers, it can be challenging to keep track of all your health information. My Health Record is a secure online summary of your important health information, making it easier for the health professionals involved in your care to make decisions about your care.

My Health Record travels with you, so you don’t need to worry about remembering and repeating all of your medical history. It also allows for faster administering of appropriate healthcare which can be especially important in an emergency.

Just as other technologies have revolutionised the way we manage our lives, having a My Health Record has the potential to change how we manage our health care.

To find out more, go to myhealthrecord.gov.au, call 1800 723 471 or visit a Medicare Service Centre.

The doctors within this clinic have access to specialists and other service providers within the area and also are able to refer to services in other areas.

It’s important that everyone who visits us can feel relaxed and comfortable in our waiting room. We appreciate your efforts to limit the spread of illness by covering your mouth and nose if coughing or sneezing and keeping an eye on children.

If you are unwell or you think you have an infectious disease let our receptionist know please. This gives us an opportunity to isolate infectious patients from other vulnerable patients.

We welcome new patients to our clinic. Please call us on 5062 4050 to make an appointment or use our online system. Please arrive approximately 10 minutes before your first appointment to fill out our New Patient Information Form or you can print one out from our website and bring it in already complete.

Please bring a list of any current medications, including non-prescription medications, with you. If you would like your health records obtained from a previous practice you will need to sign a `transfer of medical records` form. These may be printed from the website or hard copies are available from the practice. The form must be signed by each person 16 years or older. Parents or legal guardians may sign on behalf of minors.

Open 6 days for your convenience: Monday – Saturday, 9am to 5pm

All appointments from 1pm on Saturday are booked on the day and allocated for emergency appointments.

As a general rule doctors do not consult over the phone, however if you wish to leave a message, they will try to return your call as soon as they can.

Your doctor will advise you when they expect your results to arrive at the practice. For urgent results the doctor or one of our staff will contact you for any follow up care that is required.

Repeat scripts and referrals
Legal constraints and best practice procedures dictate that a consultation is made for all repeat prescriptions.

It’s a legal requirement under the Medicare Act that a referral to a specialist only be given after due consideration by the treating physician. This therefore requires your physical attendance at the practice.

In an emergency call 000 for an ambulance.

Our practice provides an after hours service for urgent matters only.

This service attracts a substantial fee which may not be claimable from Medicare.

Our practice is committed to preventative care. Your doctor will seek your permission to be included in our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system then please let your doctor or the receptionist know.

Occasionally we may have GP registrars and medical students attending the practice and working with our GPs. Please let us know if you would prefer a student or registrar does not attend your appointment.

Accreditation is the process of continuing quality improvement – to let you know we have met the standards set for the medical profession.

The standards used have been written by the Royal Australian College of General Practitioners.

If you have a concern, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may lodge an official complaint, please request the appropriate form from our receptionist or write to us through our suggestion box. We take all complaints and concerns seriously. You may also complain to:

Australian Health Practitioner Regulation Agency www.ahpra.gov.au or 1300 419 495

Sunraysia Medical Centre is committed to maintaining the confidentiality of your personal health information. Your medical record is a confidential document.

It is the policy of this practice to maintain security of personal health information at all times and to ensure this information is only available to authorised members of staff.

If you have a question that’s not answered here please contact our reception staff on 5062 4050.

Privacy Policy »​

What you'll love about us

Opening hours

We are open 6 days for your convenience
Monday to Saturday - 9:00am to 5:00pm. Sunday - Closed.

Allied Health

Allied health onsite
Podiatrist, Diabetic Educator, Dietician and a Mental Health Nurse/Psychologist service.

Pathology

Pathology collection centre onsite
Our onsite pathology can help you with any required samples or testing after your appointment.

Access

Easy access
The practice is located within Red Cliffs town centre and mall with plenty of car parks available.

Telehealth

Telehealth for remote patients
We provide telehealth for our patients to access all specialised services from our clinic.

Online Bookings

Online Bookings
Online booking makes it easier for you to make an appointment.
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Ready to make an appointment?

If you’d like to know more or you’re ready to make an appointment, just call our excellent reception staff on 5062 4050 or use our handy online booking system.

If you are experiencing a medical emergency, please phone 000.